Technology Programs

Help Desk Representative

17 Week Diploma Program

Certification Path: A+, MCP

Willis College's Help Desk Representative diploma Program prepares you for the ever-erratic demands of the technical support and call centre industry—while proving you know your way around Hardware, Operating Systems and the Internet.  
Willis College of Business & Technology delivers Microsoft approved curriculum in a conventional classroom setting.  Willis courses provide a complete hands-on experience with lectures, labs, and supplemental materials.  Our instructors guide you through intricate problem solving exercises that mimic the toughest technical challenge of the real world - the kind you could face on the job every day. Through this program you will be eligible for A+ certification; a world-recognized and industry standard.  With a bonus MCP certification and designation from Microsoft, you will be well qualified to enter the dynamic world of high tech.

Program Outline:

Computer Fundamentals & DOS
Computer Concepts, Intro to XP and DOS Commands

CompTIA A+ Certified Technician
220-601: CompTIA A+ Essentials
220-602: CompTIA A+ IT Designation

Network Fundamentals
This course prepares you with a solid foundation in Networking. Students will be introduced networking topics such as: networking components, troubleshooting basic networking hardware, protocols and services.
Microsoft Certified Professional * (MCP)
70-270: Installing, Configuring and Administering Microsoft Windows XP Professional

Career Management

Program Highlights include:

• Upon Graduation for one year 100+ Online Professional Development Courses
• Government Security Clearance – Reliability Status (Available at Ottawa campus only)
• Co-op Work Placement Through Public Service Commission (PSC)
• Career Development and Job Placement with Personalized Web Job Search Engine Tool for Graduates
• Microsoft IT Academy